Doydum
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Support

Updated: Türkçe

Something not working, or a question about Doydum? Most answers are below. If yours isn’t, write to us; we read every message.

How to reach us

Email support@doydum.app, in English or Turkish. We usually reply within a few working days.

It helps if you include:

  • what you were trying to do and what happened instead;
  • which screen you were on, and a screenshot if you can;
  • your iPhone model and iOS version;
  • the app version (Settings → App information → Version).

Please don’t send health details, meal photos, or account or payment identifiers. We never need them to help you.

The photo scan didn’t work

  • Check your internet connection: scans need it.
  • Fit the whole plate in the frame, in good light, and crop out the table.
  • Add a short hint, such as “half portion” or “fried in olive oil”.
  • You can scan up to 30 times a day, and Ask AI counts towards that. The count starts again the next day.
  • If an estimate looks off, edit the grams or the items before saving. It’s an estimate, and you have the final say.

My steps aren’t showing

  • Open the Progress tab and tap Allow step access. Doydum only asks there.
  • If you said no before, open the iPhone Settings app → Privacy & Security → Motion & Fitness, check that Fitness Tracking is on and allow Doydum. The Open system settings button in Doydum takes you there.
  • Steps come from your iPhone’s motion sensor and are read when you open the app (the last seven days). Steps you take without your iPhone won’t appear, and Doydum doesn’t read Apple Health.
  • Steps that haven’t synced yet show as unknown, not as zero.

Reminders aren’t arriving

  • In Doydum: Settings → Reminders and motion. Check Water reminders, Meal reminder hours and Day summary.
  • In the iPhone Settings app → Notifications → Doydum, make sure notifications are allowed.
  • Focus modes and Do Not Disturb can hold notifications back.
  • Reminders are scheduled on your iPhone. If you signed out or switched accounts, turn them on again.

Restore a purchase

On a new iPhone or after reinstalling, sign in with the same Apple Account, then in Doydum go to Settings → Subscription → Restore purchases. Nothing new is charged. To cancel or change plans, see the subscription terms.

Change the language

Settings → Appearance and language → Language. Doydum speaks English and Turkish, and AI answers follow the language you choose.

Export your data

Settings → Legal and data → Export a copy of my data. Doydum builds a JSON file with your records and opens the share sheet, so you can save it to Files or send it wherever you like.

Add the widget

Touch and hold an empty spot on your Home Screen, open the menu at the top left and tap Add Widget. Search for Doydum, pick a size and tap Add Widget. A glass you add from the widget is saved the next time you open Doydum.

Your account and subscription